FAQS

FREQUENTLY ASKED QUESTIONS

  • Where is my order?

Once your order has been set up for shipment you will receive a shipment notification email that will contain the carrier tracking information for delivery. The carrier will reach out to schedule delivery via phone or email. If you have not received our emails you you may need to check your spam or promotions folder.

  • How can I check my order status?

To check the status of an existing order, you can email us at bolantefurniture@163.com or check on 17track.net directly.

  • Do you ship internationally?

          Yes.

  • How long will my order take?

Ship in-stock orders usually within 3-7 business days you placed it. If you have placed an order for an item that is currently out of stock, we would ship it asap and we’ll contact you via email with shipping information, including a tracking number.

  • How do I change or cancel my order after I’ve placed it?

If you need to change or cancel your order, please contact us right away at bolantefurniture@163.com. Due to our fast processing and fulfillment times, we’re unable to change an order once it’s been shipped.

  • How can I return a product?

    Click here to access our Return Policy.

    • What if I received damaged or incorrect merchandise?

    In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us at bolantefurniture@163.com with your order number, contact information and photos documenting possible damages (if applicable).

    • When will I see  my refund in my account?

    Refunds can only be issued via the method of the original purchase. Depending on the card provider, it may take up to 3-5 working days for the credit to get the refund.

    • Is your website secure?

    This site has security measures in place to protect against the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information is stored in encrypted format at all times.